Frequently Asked Questions

Everything you need to know about running creator competitions on Mikah

General Questions

Q What is Mikah?

Mikah is the all-in-one platform for running TikTok creator competitions. We connect brands with creators, automate performance tracking, and handle secure prize payments through escrow. Whether you're a brand looking to drive viral content or a creator wanting to monetise your TikTok presence, Mikah makes it simple.

Q How do creator competitions work?

Brands create competitions with specific goals (views, engagement, sales), set prize pools, and define submission criteria. Creators join and submit their TikTok content. Our platform automatically tracks performance via the TikTok API and ranks submissions. Winners are determined based on your criteria, and prizes are distributed automatically via escrow.

Q Who can use Mikah?

Mikah is designed for two audiences: brands and agencies who want to run creator competitions to promote their products, and TikTok creators who want to join competitions and earn prizes. Brands need a paid plan to host competitions, while creators can join for free.

Brand & Agency Questions

Q How do I connect my TikTok Shop?

Navigate to Settings > TikTok Shop in your dashboard and click "Connect Shop". You'll be redirected to TikTok to authorise the connection. Once connected, we automatically sync your product catalogue and sales data for competition tracking.

Q What types of competitions can I run?

You can run several competition types: placement-based (top performers win), goal-based (hit targets to earn rewards), and stacking (progressive tiers of achievement). Each type supports custom rules, deadlines, and prize structures.

Q How does the escrow payment system work?

When brands create a competition, they fund the prize pool which is held securely in escrow. This protects creators by guaranteeing payment. Once winners are determined, funds are automatically released to creator accounts. Creators can withdraw via Stripe or direct deposit within 2-3 business days.

Q Can I white-label the platform?

Yes, on Pro and Enterprise plans. You can customise your competition pages with your brand's logo, colours, and styling. This creates a seamless branded experience for your creators.

Q How do I track campaign ROI?

Our analytics dashboard shows real-time metrics including views, engagement, GMV, and attributed sales. You can track individual creator performance and overall campaign ROI. TikTok Shop integration provides sales attribution data.

Creator Questions

Q Is it free for creators?

Yes. Mikah is completely free for creators. You can join unlimited competitions, link your TikTok account, view your analytics, and receive payouts at no cost. We only charge brands for hosting competitions. Our goal is to help creators monetise their content and connect with great brands.

Q How do I join a competition?

Sign up with your TikTok account, browse available competitions, and click Join. Some competitions may require you to meet certain criteria. Once joined, simply create and post your TikTok content - we automatically track your performance.

Q How do I get paid?

When you win a competition or meet prize thresholds, your earnings are automatically available in your Mikah account. You can withdraw via Stripe or direct deposit. Payouts typically process within 2-3 business days.

Q What TikTok metrics do you track?

We track all major TikTok metrics including views, likes, comments, shares, saves, watch time, and engagement rate. For TikTok Shop integrations, we also track clicks, add-to-carts, and attributed sales. All data is pulled directly from TikTok's official API in real-time.

Q Can I join multiple competitions?

Yes. You can join as many competitions as you like, from different brands. Your TikTok content is automatically tracked across all active competitions you're participating in.

Billing & Payment Questions

Q What plans are available?

We offer three plans: Growth (£79/month) for brands running regular competitions, Pro (£159/month) for professional brands and agencies, and Enterprise (custom pricing) for large organisations. All plans include a 14-day free trial.

Q Can I change plans at any time?

Yes. You can upgrade or downgrade your plan at any time from your billing settings. Changes take effect immediately, and we'll prorate the difference.

Q What's the escrow processing fee?

Processing fees vary by plan: 2% on Growth, 0.75% on Pro, and 0.25% on Enterprise. This fee is charged on escrow payouts when prizes are distributed to winners.

Q What happens if I'm not satisfied?

We offer a 14-day money-back guarantee for all paid plans. If you're not completely satisfied with Mikah, contact our support team within 14 days for a full refund. No questions asked.

Q What payment methods do you accept?

We accept all major credit and debit cards through Stripe. For Enterprise plans, we also support invoice-based billing and bank transfers.

Technical Questions

Q Can I integrate TikTok Shop?

Yes. Growth and higher plans include TikTok Shop integration. This allows you to track actual sales attributed to creator content, not just views and engagement. Perfect for e-commerce brands looking to measure true ROI from influencer campaigns.

Q How often is data updated?

Competition data is synced from TikTok's API regularly throughout the day. Leaderboards update automatically as new data comes in. The exact refresh interval depends on your plan and the competition settings.

Q Is my data secure?

Yes. We use AES-256-GCM encryption for sensitive data, HTTPS everywhere, and secure OAuth for TikTok connections. Payment processing is handled by Stripe (PCI-DSS Level 1 certified). See our Security page for full details.

Q Do you offer an API?

Yes, on Pro and Enterprise plans. Our API allows you to programmatically manage competitions, access analytics, and integrate with your existing tools. Documentation is available in the Resources section.

Still have questions?

Our team is here to help. Reach out and we'll get back to you as soon as possible.